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Support
Download RMA Application Form |
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Online RMA Application Form |
| Terms and Conditions |
- All claims for shortages, damaged shipments or other errors must be in writing to Vendor upon receipt of shipment.
- Refunded merchandise has to be returned to the Vendor within 7 days of receipt and a restocking charge of 25% will be assessed on all refunds.
- A finance charge of 2 % per month will be charged on all past due balances.
- The Merchandise remains the property of the Vendor and shall be kept separate and apart from other goods or items and the Buyer/User shall maintain a separate accounting book for the merchandise until the Vendor has received full payment.
- The Buyer/User agrees that the Vendor has the right to set off payment against any money or goods due or belonging to the Buyer/User.
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| Warranty |
- Unless otherwise specified, the merchandise is covered by the manufacturer's warranty or the Vendor's standard 1-year parts/labour warranty. The vendor will determine which warranty policy is applicable.
- If the merchandise is not in good working condition within the warranty period, the Vendor reserves the option to either:
- repair the defective merchandise;
- replace the merchandise which must be returned to the Vendor freight prepaid in ORIGINAL packing along with the invoice, product failure information and the RMA (Return Merchandise Authorization) Number assigned by the Vendor prior to shipment;
- Replace by similar functional products.
- The warranty does not extend to any merchandise that is physically damaged or is not under normal operating conditions as a result of any misuse, mishandling or improper installation on the Buyer's/User's part.
- Merchandise returned as defective will be tested. If any merchandise returned is found to be working properly up to manufacturer's specification, the Buyer will be charged at a flat fee of $50.00 per merchandise for testing and verification.
- The Vendor will assist her buyers on technical matters at no charge for situations that require reasonable technical assistance. However, when excessive demand for support occurs and is determined to be a result of the Buyer's lack of product knowledge or improper use, the Buyer will be charged at a flat fee of 50.00 for every hour or part of on hour of technical support.
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